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Working with Microsoft Forms and Customer Voice

You're reading from   Working with Microsoft Forms and Customer Voice Efficiently gather and manage customer feedback, insights, and experiences

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Product type Paperback
Published in Jun 2021
Publisher Packt
ISBN-13 9781801070171
Length 336 pages
Edition 1st Edition
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Author (1):
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Welly Lee Welly Lee
Author Profile Icon Welly Lee
Welly Lee
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Table of Contents (16) Chapters Close

Preface 1. Section 1: Working with Microsoft Forms and Customer Voice
2. Chapter 1: Introducing Microsoft Forms and Customer Voice FREE CHAPTER 3. Chapter 2: Best Practices for Collecting Feedback through Surveys 4. Chapter 3: Creating a Survey with Microsoft Forms 5. Section 2: Implementing Common Feedback Solutions with Microsoft Forms and Dynamics 365 Customer Voice
6. Chapter 4: Conducting a More Productive Meeting with Microsoft Forms and Microsoft Teams 7. Chapter 5: Post-Training Assessment and Feedback 8. Chapter 6: Conducting an Employee Survey with Dynamics 365 Customer Voice 9. Chapter 7: Collecting Periodic Customer Feedback with Customer Voice 10. Chapter 8: Automating Customer Support Surveys with Dynamics 365 Customer Voice 11. Chapter 9: Closing a Feedback Loop with Customer Voice 12. Section 3: Administering Microsoft Forms and Dynamics 365 Customer Voice
13. Chapter 10: Administering Microsoft Forms and Dynamics 365 Customer Voice 14. Chapter 11: Managing Usage with Dynamics 365 Customer Voice 15. Other Books You May Enjoy

Administration setting for Microsoft Forms

Microsoft Forms administration settings are available through the Microsoft 365 admin center (admin.microsoft.com). To access the Microsoft Forms settings, navigate to Settings>Org Settings and select Microsoft Forms from the list of the applications to open a settings panel, as shown in Figure 10.1:

Figure 10.1 – Microsoft Forms settings

We'll describe the settings in the following section.

External sharing

External sharing settings restrict how you can collaborate or send surveys to people outside your organizations.

Send a link to the form and collect responses

Enabling this setting allows users in your organization to send surveys to people outside the organization. When the setting is unchecked, the Anyone can respond option is disabled, as shown in Figure 10.2:

Figure 10.2 – Disabled external sharing option

When the link is shared to people outside the...

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