Generating SLA reports

Most of the times, managers are not interested in how much disk capacity we have or how many CPUs we have in our servers. They are more interested in whether or not we are able to deliver our services. So in Zabbix SLA reporting is called IT services.

Getting ready

For IT services to work, we only need a properly configured Zabbix server with administration rights. It is also good to have the agent installed on your server to have it linked with the agent template.

How to do it...

1. From the Zabbix menu, go to Configuration | IT services.

2. You will see the root service; click on it and select Add a child.

3. In the Name field we add Zabbix Server SLA or another name that makes sense.

4. In the Status calculation algorithm we have three options to choose from:

   • Do not calculate: This option will not calculate the service status.

   • Problem, if at least one child has a problem: This option will change to problem status, if at least one child service has a problem.

   • Problem, if all children...