Selecting measures
This is where we apply what we’ve learned; you’ll see how to tell apart measurements that only provide information from those that can truly transform your processes. We’ll focus on making sure the measurements you pick are relevant, reliable, and able to drive significant changes.
When selecting and prioritizing outcomes or progress metrics for a project or organization, it’s crucial to follow a systematic process to ensure the metrics chosen effectively measure success and align with business objectives. Figure 12.13 shows a recommended approach to do so.
Figure 12.13 – Selecting outcome and progress metrics
The following is the recommended process to select both outcome and progress metrics.
- Define business and project objectives: Start by clearly defining the business objectives. Understanding what an organization aims to achieve with its projects or processes is critical. Whether it...
