Questions and answers
- Which are the most common use cases for extending Dynamics 365 Customer Engagement?
Answer: Some of the most common scenarios for extending Dynamics 365 Customer Engagement Apps are:
- Upgrade the administration and governance capabilities with custom applications, processes, automations, or internal bots
- Automate tasks, both the system and user tasks, that could happen in real time or as a background process
- Extend the business processes to adapt the platform to their specific processes
- Improve the UX by adjusting the UI
- Develop custom reporting components in order to transform the data the organization generates into actionable information
- Which type of automations can we build with a no-code/low-code approach?
Answer: The three most important no-code/low-code automation capabilities we have available when working with Dynamics 365 Customer Engagement are the Power Automate flows, classic workflows, and business...
