Process integration

For each process in the best practice frameworks, you will have both primary and secondary relationships and interactions with other processes. Since every process has a relationship with every other process, this section will only cover the primary relationships to key processes. Each process will be described ahead, as well as the key interactions that problem management has with it.

Incident management

Incident management receives information from problem management in the form of problem symptoms, workarounds, known errors, and potential solutions to the incident. Incident management provides information to problem management for recurring incidents, major incidents, a top-10 list of incidents, and the information related to activities involved in investigating, diagnosing, resolving, and restoring incidents.

Change management

Change management provides information to problem management on changes that have been recently implemented that may be the...