Further reading
- What is Phone System:
https://docs.microsoft.com/en-us/microsoftteams/what-is-phone-system-in-office-365
- Shared line appearance in Microsoft Teams:
https://docs.microsoft.com/en-us/microsoftteams/shared-line-appearance
- Manage resource accounts in Microsoft Teams:
https://docs.microsoft.com/en-us/microsoftteams/manage-resource-accounts
- Create a call queue:
https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue
- Set up an auto attendant:
https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-auto-attendant
- Answer auto attendant and call queue calls directly from Teams:
https://docs.microsoft.com/en-us/microsoftteams/answer-auto-attendant-and-call-queue-calls
- Small business example – Set up an auto attendant:
https://docs.microsoft.com/en-us/microsoftteams/tutorial-org-aa
- Plan for Teams auto attendants and call queues...
