Practical tips for success

Let us check some practical tips that I found useful:

• Identify the right SPOCs. They should ideally be the business users who are involved as SMEs in the project right from the planning phase.
• Staff your production support team with at least a few certified Salesforce admins/developers.
• Do not get discouraged if not many users join the user forums. Keep meeting key members and their managers individually and encourage them to attend the forums.
• Always publish the agenda beforehand. Send it a day before the session so that it works as a notification tool too. If you enabled Chatter in Salesforce, send the agenda via Chatter.
• There should be at least one takeaway and it should add value to the attendee. Ask them what topic they would like to see in the next session.
• Always sends minutes with recorded session links attached to all attendees. Keep the minutes nice and short.
• Recognize and thank team members who went above and beyond...