Summary
In this chapter, we covered call park, calling, and caller ID policies as well as user voice settings. These features enhance user capabilities in your organization and can be configured differently for various users and groups.
We also reviewed dial plans and the Health Dashboard for Direct Routing (which only applies to environments utilizing direct routing on-premises).
In the latter part of the chapter, we focused on resource accounts used for things such as call queues and auto attendants that provide a more efficient experience for both the caller and recipient(s).
We then took a deeper dive into the configuration and management of call queues and auto attendants. These are assigned to resource accounts with phone numbers.
In the next chapter, we'll cover troubleshooting various areas in Teams.
