Questions and answers
- Do I need to know about machine learning to deploy a chatbot?
Answer: No, you don’t. Power Virtual Agents make it easier than ever. With just a bit of configuration, you can create and deploy your chatbot in a matter of hours.
- Why bots are important in any customer service strategy?
Answer: In recent years, there has been a growing trend in customer preference for self-service channels. This type of option allows customers to get a faster response, avoid waiting in queues, and manage their needs as and when they want.
A customer service strategy that does not take these preferences into account faces a higher level of customer dissatisfaction.
For this reason, a strategy that includes bots in the different channels where it is present, and where it makes sense to deploy a bot, is more likely to deliver a better customer experience.
