Process integration
For each process in the best practice frameworks, you will have both primary and secondary relationships and interactions with other processes. Since every process has a relationship with every other process, this section will only cover the primary relationships with key processes. Each process will be described, including the key interactions with service catalog management.
Service portfolio management
Service portfolio management determines the services that will be authorized for delivery to customers, as well as the services included in the service catalog. Service portfolio management defines a service and will work with service catalog management to establish which information will be contained in the service catalog, the various views of the information, and who will have access to it.
Request management
Request management service requests will be reflected in the service catalog entries defining the requests that can be logged against a service...
