Summary

In this chapter, you were exposed to the key elements of the release and deployment management process, including purpose and objectives, policies, process terms and definitions, input and output, activities, roles and responsibilities, key process indicators, process integrations, and technology requirements. You were provided with significant details about what should enable you to get started with implementing the process or making improvements to your existing process.

In the next chapter, you will continue to learn about operational processes with request management. Request management is the process that focuses on managing the life cycle of service requests. A service request can be characterized as something the requestor does not yet have but would like. This process represents the customer or user asking for new stuff that will help them do their jobs. It is a good thing and should be predictable and clearly defined to enable the service provider to provide a consistent...