1.0 Introduction
1.1 Parties to the Agreement
This agreement describes the relationship and commitment between [Service Provider] and [Customer] with regard to the use and support of the IT service solution:
- For the purposes of this agreement, “service user” refers to connectivity and usage by the customer’s users
- General terms and definitions (linked below)
1.2 Changes and Version Control
- Current version number
- When and why changed, authorization
- Copy holders
1.3 Definitions
1.3.1 Specific Terms
1.3.2 External References
An ITSM Glossary of Terms link can be placed here.
