BRM integration with other capabilities, processes, and practices

As previously stated in the chapter and throughout this book, for any specific capability (for example, SCM, SLM, BRM, and so on) as part of a formal service management capability, there are both primary and secondary relationships and interactions. This section will only cover the primary relationships and integrations with other key areas with the BRM capability. Ahead, each is described in its key interactions with BRM:

• Demand management: Demand management, along with portfolio management, identifies potential service packaging opportunities and ensures that the service packaging is properly described in the service catalog and represents the evolving needs of business partners. BRM plays a significant role in demand management, especially as it relates to specific business partner needs, for which there is an assigned BRM. Demand management is also strongly aligned with capacity management (not specifically...