Sending email notifications using automation

Jira has always had the ability to send notifications to users via email when certain events take place, for example, when an issue has been updated or a comment has been added. You can also send emails to various users containing the results of saved filters on a scheduled basis and with Jira Service Management, you can create custom templates for sending notifications to customers via email in place of the standard event notifications.

With the Send email action available to automation rules, we are able to extend this capability and send customized email notifications to any email address, user field, or group of users whenever the rule is activated.

In this section, we'll look at how to introduce custom email notifications in automation rules and how these notifications can provide more specific context to the user.

Tip

You should always take care when creating custom email notifications in an automation rule. Make sure...