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Implementing Microsoft Dynamics 365 Customer Engagement

You're reading from   Implementing Microsoft Dynamics 365 Customer Engagement Configure, customize, and extend Dynamics 365 CE in order to create effective CRM solutions

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Product type Paperback
Published in Mar 2020
Publisher Packt
ISBN-13 9781838556877
Length 426 pages
Edition 1st Edition
Concepts
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Author (1):
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Mahender Pal Mahender Pal
Author Profile Icon Mahender Pal
Mahender Pal
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Table of Contents (14) Chapters Close

Preface 1. Introduction to Dynamics 365 CE 2. Implementation Methodology FREE CHAPTER 3. Requirement Gathering and Analysis 4. Preparing Functional and Technical Design Documents 5. Configuring Your Dynamics 365 CE Organization 6. Customizing Dynamics 365 CE 7. Extending Dynamics 365 CE 8. Integrating Dynamics 365 CE with Other Applications 9. Business Intelligence and Reporting 10. Testing and User Training Planning 11. Migration and Upgrade 12. Deployment and Go-Live Support 13. Other Books You May Enjoy

Conducting UAT

User Acceptance Testing (UAT) is conducted once the testing team confirms the system is bug-free. Testers are technical resources and they validate the new system based on the requirement's specification document. They interpret the requirements according to their knowledge about Dynamics 365 CE. But in UAT, the user conducts testing to make sure the system works based on their requirements. The outcome of the UAT is user acceptance sign-off for the Dynamics 365 CE solution developed. In UAT, end-to-end business processes are tested to make sure the system is based on customer expectations. UAT is performed basically using key users who know the system very well and use the system to perform their day-to-day activities. A separate environment is prepared that is similar to the production environment and has sample data similar to production data. The following...

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