Summary
In this chapter, you were exposed to the key elements of the problem management process, including its purpose and objectives, policies, process terms and definitions, inputs and outputs, activities, roles and responsibilities, key process indicators, process integrations, and technology requirements. You were provided with significant details about the process, which should enable you to start implementing the process or making improvements to your existing process.
In the next chapter, you will continue to learn about operational processes with change management. Change management is a process that focuses on managing the life cycle of all changes to the production environment to enable the organization to implement planned changes successfully efficiently and effectively. You will learn more about what change management can do in your organization in the next chapter.
