Process activities
Change management is one of the service management processes that has consistent activities for each change request, depending on the change type.
Figure 8.8 shows the flow for change management at its most comprehensive. This describes the flow for a normal or emergency change that poses a significant impact or risk to the business:
Figure 8.8 – A normal change request process flow
Figure 8.9 shows an example of the flow of a standard change where the risk is known and generally low, the resources necessary to fulfill it are known, and the procedure to implement the change is well understood and typically documented in a change model:
Figure 8.9 – A standard change request process flow
The subsequent subsections describe what is involved in each of the activities described in both process flows.
Initiating a change
Initiating a change occurs when a change initiator begins the change...
