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Mastering Microsoft Dynamics CRM 2016

You're reading from   Mastering Microsoft Dynamics CRM 2016 An advanced guide for effective Dynamics CRM customization and development

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Product type Paperback
Published in Nov 2017
Publisher Packt
ISBN-13 9781786466617
Length 402 pages
Edition 1st Edition
Languages
Concepts
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Author (1):
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Deepesh Somani Deepesh Somani
Author Profile Icon Deepesh Somani
Deepesh Somani
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Toc

Table of Contents (13) Chapters Close

Preface 1. History of Dynamics CRM FREE CHAPTER 2. Working with Sales 3. Working with Services 4. Working with Marketing 5. Working with the XRM Framework 6. Analytics with CRM 7. Workflow Development with Dynamics CRM 8. Client-Side Scripting 9. Enhancements for Mobile 10. Plugin Development with Dynamics CRM 11. Business Process Flows and Business Rules 12. New Features in CRM 2016

Scenario 1


As a part of the marketing team in Contoso, I need to prepare a list of leads with ages less than 25. I should be able to send a promotional email to these leads and also track their response. Based on their response, I should have the ability to track them.

Perform the following steps:

  1. Create a dynamic marketing list: The list should be based on leads and advanced queries should include all the leads less than 25 years of age. As the list is a dynamic one, the marketing list will be automatically updated. Create a new  MARKETING LIST, Targeted At Lead, and add members, as shown in the following screenshot:

Add a query, as shown in the following screenshot:

The members will be added to your list, as shown in the following screenshot:

  1. Create an email template: Based on the content that you wish to share in the promotional email, prepare an email template:
  1. Create a campaign: Create a campaign and add the marketing list created in the first step.
  1. Create a new record and add the marketing...
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