Troubleshooting Teams Sign-in Issues
Sign-in issues in Microsoft Teams can prevent users from accessing essential communication and collaboration tools such as Outlook email or Microsoft Teams chats and channels. As a Teams Administrator, resolving these issues efficiently is important to minimize business disruption. This section will cover steps and tools to troubleshoot and fix common sign-in problems such as the following:
- Invalid credentials: Users might enter incorrect usernames or passwords
- Account lockout: Multiple failed sign-in attempts can lock accounts
- Network connectivity: Issues with the network can prevent users from authenticating
- Conditional Access policies: Incorrectly configured Conditional Access policies can block sign-ins
- Multi-Factor Authentication (MFA): Problems with MFA can hinder the sign-in process
- Service outages: Outages in Microsoft Teams or related services can affect signing in
Now, you will explore some ways we can...
