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Salesforce CRM Administration Handbook

You're reading from   Salesforce CRM Administration Handbook A comprehensive guide to administering, configuring, and customizing Salesforce CRM

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Product type Paperback
Published in Apr 2024
Publisher Packt
ISBN-13 9781835085691
Length 328 pages
Edition 1st Edition
Concepts
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Authors (2):
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Mateusz Twarożek Mateusz Twarożek
Author Profile Icon Mateusz Twarożek
Mateusz Twarożek
Krzysztof Nowacki Krzysztof Nowacki
Author Profile Icon Krzysztof Nowacki
Krzysztof Nowacki
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Toc

Table of Contents (16) Chapters Close

Preface 1. Chapter 1: Getting Started with Salesforce FREE CHAPTER 2. Chapter 2: Salesforce Architecture 3. Chapter 3: Getting to Know Data Management 4. Chapter 4: Lightning Experience 5. Chapter 5: Objects in Salesforce 6. Chapter 6: User Management and Security 7. Chapter 7: Automation Tools 8. Chapter 8: Reports and Dashboards 9. Chapter 9: AppExchange and Custom Applications 10. Chapter 10: Service Cloud 11. Chapter 11: Sales Cloud 12. Chapter 12: Salesforce Administrator Exam Preparation 13. Chapter 13: Continuing Education and Career Development 14. Index 15. Other Books You May Enjoy

Transitioning from Salesforce Classic

Before you start reading this chapter, answer a very important question – have you ever had any experience with Salesforce Classic? No? You can very easily switch to this interface and see what the life of a user and administrator looked like some time ago. It’s very simple; let me show you in the following screenshots how to do it:

  1. In the top-right corner, find the little astro in out of the box (OOTB) or another icon labeled View profile (highlighted) and click on it:
Figure 4.1: View profile icon

Figure 4.1: View profile icon

  1. Then, after clicking, a new window will open with a few pieces of information, such as your user data, org name, link to Settings and Log Out, display density, Add Username, and Switch to Salesforce Classic. Don’t be afraid – press it, and here begins your Back to the Future moment:
Figure 4.2: Switch to Salesforce Classic option

Figure 4.2: Switch to Salesforce Classic option

  1. After clicking...
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