The main five strategic platforms incumbents focus on
Looking across incumbents, you will discover certain DevOps platform teams receive greater focus, and there are certain reasons for that: strategic positioning in the DevOps 360° SDLC, a strategic role in enabling the broader DevOps 360° operating model, high demand from Agile DevOps teams, and significant focus from a regulatory perspective. In this sub-section, we outline the most strategic DevOps platform teams we find in incumbents.
The ITSM platform
Perhaps it will come as a surprise to you that, often, we see ITSM platforms not being considered at the core of DevOps technologies. That is due to the dominance of the traditional ITIL interpretation of ITSM in the industry. In our book though, we approach ITSM from a process engineering and interoperability in the DevOps flow perspective. Moreover, we will examine it from a strong site reliability engineering (SRE) (more on this in Chapter 13, Site Reliability...
