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Salesforce B2C Solution Architect's Handbook

You're reading from   Salesforce B2C Solution Architect's Handbook Design scalable and cohesive business-to-consumer experiences with Salesforce Customer 360

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Product type Paperback
Published in Nov 2021
Publisher Packt
ISBN-13 9781801817035
Length 458 pages
Edition 1st Edition
Concepts
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Author (1):
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Mike King Mike King
Author Profile Icon Mike King
Mike King
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Toc

Table of Contents (20) Chapters Close

Preface 1. Section 1 Customer 360 Component Products
2. Chapter 1: Demystifying Salesforce, Customer 360, and Digital 360 FREE CHAPTER 3. Chapter2: Supporting Your Customers with Service Cloud 4. Chapter 3: Direct-to-Consumer Selling with Commerce Cloud B2C 5. Chapter 4: Engaging Customers with Marketing Cloud 6. Chapter 5: Salesforce Ecosystem – Building a Complete Solution 7. Section 2 Architecture of Customer 360 Solutions
8. Chapter 6: Role of a Solution Architect 9. Chapter 7: Integration Architecture Options 10. Chapter 8: Creating a 360° View of the Customer 11. Chapter 9: Supporting Key Business Scenarios 12. Chapter 10: Enterprise Integration Strategies 13. Section 3 Salesforce-Certified B2C Solution Architect
14. Chapter 11: Exam Preparation Tools and Techniques 15. Chapter 12: Prerequisite Certifications 16. Chapter 13: Commerce and Integration 17. Chapter 14: Certification Scenarios 18. Assessments 19. Other Books You May Enjoy

Overall solution design topics

Even after you have mastered the relevant topics for each of the component products in the landscape, you'll need to understand some of the overlay topics that are critical for success as a B2C Solution Architect. Topics such as how to structure a discovery conversation, align stakeholders for a common outcome, guide a development team, produce architecture documentation, and provide technical leadership are all equally important to product knowledge.

We covered many of these topics in Chapter 6, Role of a Solution Architect, and Chapter 9, Supporting Key Business Scenarios. I suggest you review these topics, especially if the role of a solution architect is new for you.

Further reading

To learn more about Salesforce Architecture in general, and to leverage pre-built templates and approaches, you can leverage the Salesforce Architects portal at https://sforce.co/2X1aw1B.

As you establish yourself in Salesforce, you'll also want to...

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