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Salesforce B2C Solution Architect's Handbook

You're reading from   Salesforce B2C Solution Architect's Handbook Design scalable and cohesive business-to-consumer experiences with Salesforce Customer 360

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Product type Paperback
Published in Nov 2021
Publisher Packt
ISBN-13 9781801817035
Length 458 pages
Edition 1st Edition
Concepts
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Author (1):
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Mike King Mike King
Author Profile Icon Mike King
Mike King
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Table of Contents (20) Chapters Close

Preface 1. Section 1 Customer 360 Component Products
2. Chapter 1: Demystifying Salesforce, Customer 360, and Digital 360 FREE CHAPTER 3. Chapter2: Supporting Your Customers with Service Cloud 4. Chapter 3: Direct-to-Consumer Selling with Commerce Cloud B2C 5. Chapter 4: Engaging Customers with Marketing Cloud 6. Chapter 5: Salesforce Ecosystem – Building a Complete Solution 7. Section 2 Architecture of Customer 360 Solutions
8. Chapter 6: Role of a Solution Architect 9. Chapter 7: Integration Architecture Options 10. Chapter 8: Creating a 360° View of the Customer 11. Chapter 9: Supporting Key Business Scenarios 12. Chapter 10: Enterprise Integration Strategies 13. Section 3 Salesforce-Certified B2C Solution Architect
14. Chapter 11: Exam Preparation Tools and Techniques 15. Chapter 12: Prerequisite Certifications 16. Chapter 13: Commerce and Integration 17. Chapter 14: Certification Scenarios 18. Assessments 19. Other Books You May Enjoy

B2C Commerce APIs and integrations

As is true with any integration scenario, successfully integrating B2C Commerce into the larger B2C solution architecture is a function of understanding the available integration options. It does little good to understand the underlying data model if you don't know how to access it from another system!

Unlike the Salesforce Platform, B2C Commerce implementations still traditionally make heavy use of file-based integrations for data feeds, though API options are available. We'll cover both file-based integrations and API options in the following sections.

Feed-based integration support

B2C Commerce has native support for the FTP, SFTP, and WebDAV server integrations. Of the three, WebDAV is the only type that B2C Commerce can host natively. All files that are sent to or retrieved from a B2C Commerce instance must use WebDAV.

Despite that, the most common pattern by far is to leverage an outside SFTP server to host files being...

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