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Salesforce B2C Solution Architect's Handbook

You're reading from   Salesforce B2C Solution Architect's Handbook Design scalable and cohesive business-to-consumer experiences with Salesforce Customer 360

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Product type Paperback
Published in Nov 2021
Publisher Packt
ISBN-13 9781801817035
Length 458 pages
Edition 1st Edition
Concepts
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Author (1):
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Mike King Mike King
Author Profile Icon Mike King
Mike King
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Toc

Table of Contents (20) Chapters Close

Preface 1. Section 1 Customer 360 Component Products
2. Chapter 1: Demystifying Salesforce, Customer 360, and Digital 360 FREE CHAPTER 3. Chapter2: Supporting Your Customers with Service Cloud 4. Chapter 3: Direct-to-Consumer Selling with Commerce Cloud B2C 5. Chapter 4: Engaging Customers with Marketing Cloud 6. Chapter 5: Salesforce Ecosystem – Building a Complete Solution 7. Section 2 Architecture of Customer 360 Solutions
8. Chapter 6: Role of a Solution Architect 9. Chapter 7: Integration Architecture Options 10. Chapter 8: Creating a 360° View of the Customer 11. Chapter 9: Supporting Key Business Scenarios 12. Chapter 10: Enterprise Integration Strategies 13. Section 3 Salesforce-Certified B2C Solution Architect
14. Chapter 11: Exam Preparation Tools and Techniques 15. Chapter 12: Prerequisite Certifications 16. Chapter 13: Commerce and Integration 17. Chapter 14: Certification Scenarios 18. Assessments 19. Other Books You May Enjoy

Summary

After reading this chapter, you should be well-equipped to discuss the role of B2C Commerce in a larger solution, including its capabilities, integration points, and possible complementary products in the Commerce Cloud family.

You should be able to work with your client or your organization to evaluate options for building a user experience on the B2C Commerce platform using SFRA or mixing-and-matching headless experiences that are delivered with the B2C Commerce REST API options. You should also have a basic understanding of what a merchant can manage in B2C Commerce as it relates to other products in the solution.

When designing solutions that leverage customization built on B2C Commerce, you should have an understanding of the possible data model extension points and the limitations of Custom Objects. You should also be familiar with the two REST API integration options, OCAPI and Commerce APIs, as well as the design considerations and authentication mechanisms for...

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