Summary
In this chapter, we analyzed some use cases of the implementation of Power Virtual Agents in Dynamics 365 Customer Engagement, for internal users. We started by reviewing the employee self-service scenario, and how with Power Virtual Agents, we could quickly create and deploy a bot in Microsoft Teams to query knowledge base articles. Finally, we reviewed some examples of actions that we could automate by executing cloud flows from the bot conversation.
In the next chapter, we will begin to look at how we can extend data analysis capabilities by integrating with Power BI.
