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Learning ServiceNow

You're reading from   Learning ServiceNow Get started with ServiceNow administration and development to manage and automate your IT Service Management processes

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Product type Paperback
Published in Mar 2017
Publisher Packt
ISBN-13 9781785883323
Length 358 pages
Edition 1st Edition
Languages
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Authors (2):
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Sylvain Hauser Sylvain Hauser
Author Profile Icon Sylvain Hauser
Sylvain Hauser
Tim Woodruff Tim Woodruff
Author Profile Icon Tim Woodruff
Tim Woodruff
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Toc

Table of Contents (14) Chapters Close

1. The Interface FREE CHAPTER 2. Lists and Forms 3. UI Customization 4. Understanding Data and Relationships 5. Tasks and Workflows 6. UI and Data Policies 7. User Administration and Security 8. Introduction to Scripting 9. The Server-side Glide API 10. The Client-side Glide API 11. Server-side Scripting 12. Client-side Scripting 13. Debugging 14. Pro Tips

Converting between Data and UI Policies


It's often possible to convert a UI Policy to a Data Policy, and vice versa. On the UI Policy form, you'll find a UI Action called convert this to Data Policy.

This UI Action will only show up if the following criteria are met:

  1. The Run Scripts tick-box on the Advanced view must not be checked.

  2. The Global tick-box must be checked.

  3. Any UI Policy Actions associated with the UI Policy must not affect the visibility of a field (all Actions must have the Visible field set to Leave alone).

If the above conditions are met, you'll see the Convert this to Data Policy UI Action under the Related Links section of the form.

Clicking this link will automatically generate a new Data Policy and take you to the form displaying the new record. At the bottom, you'll also see auto-generated Data Policy Rules in the related list.

Demo

Let's navigate back to the UI Policy we created earlier to ensure that the Major Incident field on the Virtual War Room table becomes read-only...

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