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Implementing Microsoft Dynamics 365 Customer Engagement

You're reading from   Implementing Microsoft Dynamics 365 Customer Engagement Configure, customize, and extend Dynamics 365 CE in order to create effective CRM solutions

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Product type Paperback
Published in Mar 2020
Publisher Packt
ISBN-13 9781838556877
Length 426 pages
Edition 1st Edition
Concepts
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Author (1):
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Mahender Pal Mahender Pal
Author Profile Icon Mahender Pal
Mahender Pal
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Table of Contents (14) Chapters Close

Preface 1. Introduction to Dynamics 365 CE 2. Implementation Methodology FREE CHAPTER 3. Requirement Gathering and Analysis 4. Preparing Functional and Technical Design Documents 5. Configuring Your Dynamics 365 CE Organization 6. Customizing Dynamics 365 CE 7. Extending Dynamics 365 CE 8. Integrating Dynamics 365 CE with Other Applications 9. Business Intelligence and Reporting 10. Testing and User Training Planning 11. Migration and Upgrade 12. Deployment and Go-Live Support 13. Other Books You May Enjoy

Preparing an FDD

Now that we know what FDDs and TDDs are, let's discuss how to prepare these documents and what information is available in an FDD. The contents of an FDD can differ from project to project and requirement to requirement. However, there are common sections that every FDD requires. We will be discussing these in detail, based on our HIMBAP Auto Service Center Dynamics 365 CE implementation. Let’s discuss these sections, one by one.

Introduction

Every FDD document should contain an introductory section that will have many subsections for project details such as Dynamics 365 CE implementation details, requirements, audience, and so on. Let's discuss them in detail.

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