Governance of Power Virtual Agents for Teams

When working with Power Virtual Agents for Teams, a similar set of analytics is available from the chatbot editor. You can get a Summary of information, along with Customer Satisfaction, Sessions, and Billing details.

An important aspect to consider is the DLP settings, allowing or blocking the specific connectors the user triggered in the Power Automate flows from within your chatbot. If you are presenting a chatbot that calls a flow using a connector deemed unsafe and blocked through DLP, you will not get any results.

Another aspect to consider and plan for is the rollout of your agent. If you remember from Chapter 7, Building a Power Virtual Agents Application for Teams, we did have to select a team right from the creation wizard, as shown in the following screenshot:

Figure 10.8 – Select a team for the chatbot

When planning your chatbot for Teams, always consider what the appropriate team is for...