Technical requirements
In this chapter you will need to have access to the Microsoft Teams admin center, which you can reach at https://admin.teams.microsoft.com. You will need to be either a Global Administrator or a Teams Service Administrator to have full access to the features and capabilities within the Teams admin center.
To create resource accounts, you'll need a phone system license. Call queues and auto attendants will also need to be assigned Phone System – Virtual User licenses (these are free).