Summary
In this chapter, we looked at how we can begin to introduce AI models as part of our processes to speed up business processes and reduce the burden of manual tasks on users. First, we looked at the AI Builder prediction model. We saw some examples for which each type of prediction could apply, and we went through the steps necessary for setting up our first prediction model. Then, we reviewed the text recognition-based models. We looked at how we could use each one individually and how we could use them together.
Finally, we looked at the models based on processing different types of documents and receipts, delving into how we can train our own document processing model.
In the next chapter, we’ll start working on how and for what purpose we can extend Dynamics 365 Customer Engagement applications with bots. We will start by understanding why bots are becoming increasingly important in a CRM strategy and then see, step by step, how we can go about deploying our...
