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Exploring Experience Design

You're reading from   Exploring Experience Design Fusing business, tech, and design to shape customer engagement

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Product type Paperback
Published in Aug 2017
Publisher
ISBN-13 9781787122444
Length 400 pages
Edition 1st Edition
Concepts
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Author (1):
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Ezra Schwartz Ezra Schwartz
Author Profile Icon Ezra Schwartz
Ezra Schwartz
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Table of Contents (20) Chapters Close

Title Page
Credits
About the Author
Acknowledgements
About the Reviewers
www.PacktPub.com
Customer Feedback
Dedication
Preface
1. Experience Design - Overview FREE CHAPTER 2. The Experience Design Process 3. Business and Audience Context 4. The User and Context of Use 5. Experience - Perception, Emotions, and Cognition 6. Experience Design Disciplines 7. The Design Team 8. Delight and Engagement 9. Tying It All Together - From Concept to Design 10. Design Testing 11. The Design Continuum

Defining the product - audience context


A number of models attempt to map out the relationship among companies, their products, and their target audience. In 1991, Geoffrey Moore suggested one influential model in his book, Crossing the Chasm.

This model helps company and product leadership think about the target audience for their upcoming product by segmenting people according to their attitudes toward a new technology - an important consideration, since technology plays a major role in many products.

The preceding bell-curve diagram depicts the technology-adoption life cycle of a product. The center portion of the curve represents the largest number of potential customers, and their numbers decrease as the curve slopes down left and right. The curve is divided into five portions, each representing one of the following clusters of people:

  • Innovators: On the far left of the curve are people who are not afraid of taking risks with products that at the 'bleeding edge', featuring new and sometimes...
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