Summary
In this chapter, we learned that organizational structure and personnel are key components that are more important than technology to run a successful analytics program. We reviewed the three key roles for a program: the Executive Sponsor, MajorDomo, and Data Specialists. The roles cover strategy creation, implementation, and technical operations. Organizational structures of Hero, Hierarchy, and Hub and Spoke were discussed. We stated that the best-fit organization structure will evolve over time and is highly correlated to the size of the program. A roadmap was reviewed, showing how to select the best-fit organization structure for the program. Hiring aids in the form of job descriptions were also provided, and a sample organization chart was presented for reference.
In the next chapter, we will look at the core processes needed for a successful program.
