Summary
In this chapter, we have identified the most common use cases for extending Dynamics 365 Customer Engagement without development and have developed a high-level understanding of the scope of each.
By understanding the options the platform offers to quickly extend Dynamics 365 Customer Engagement applications, we can design the applications to fit the organisation’s business processes. At the same time, we can empower users by automating repetitive mundane tasks, provide more consistency by automating system processes, and even define the experience that each type of user will have in the application.
In short, by exploring these issues, you will be able to demonstrate the value of the platform in no time, which means a quick and unquestionable win for the organization.
In Chapter 3, we will begin to dive deeper into each of these topics, focusing on those capabilities we have to extend native capabilities and describe the most important concepts around creating...
