Practice questions and mock exams
In this section, we would like to show you what exam questions may look like and at the same time, test your knowledge a bit. This way, you’ll be able to assess your level of preparedness for the real exam. Of course, the questions we’ll provide are not identical to the ones you’ll encounter on the exam, but they do cover the same topics outlined in the official exam outline provided by Salesforce, so they are very similar to the real questions. At the end, we’ll provide the answers so you can check whether you answered correctly. So, “Are you ready to rumble?” Round 1! Let’s go!
- The customer care manager of Cosmic Enterprises would like to increase the visibility of open Cases to help the support team work more efficiently. The users should be able to assign themselves and change the Case status of Cases related to the Equipment record type directly from the list of Open Cases.
What could the...
