You're reading from Extending Dynamics 365 Customer Engagement Apps with Low Code Create tailor-made Dynamics 365 CE apps using the powerful low-code capabilities of Power Platform

Product type Paperback

Published in Jan 2023

Publisher Packt

ISBN-13 9781803232317

Length 342 pages

Edition 1st Edition

Tools

Dynamics 365

Concepts

Application Development

Author (1):

Nicolás Fernández

View More author details

Table of Contents (21) Chapters

Preface

1. Part 1: Introduction of No-Code/Low-Code for Dynamics 365 Customer Engagement

2. Chapter 1: Dynamics 365 Customer Engagement and No-Code/Low-Code FREE CHAPTER

3. Chapter 2: Extending Dynamics 365 Customer Engagement with a No-Code/Low-Code Approach

4. Part 2: Extending Dynamics 365 Customer Engagement Applications

5. Chapter 3: Extending Dynamics 365 Customer Engagement Native Applications

6. Chapter 4: Building Applications with Dynamics 365 Customer Engagement

7. Chapter 5: Dynamics 365 Customer Engagement with Custom Embedded Applications

8. Chapter 6: Extending Your Apps with AI and Mixed Reality

9. Part 3: Building Custom Processes for Dynamics 365 Customer Engagement Applications

10. Chapter 7: Automations in Dynamics 365 Customer Engagement Apps

11. Chapter 8: Working with Data

12. Chapter 9: Integrating Artificial Intelligence into Processes

13. Part 4: No-Code/Low-Code Bots for Dynamics 365 Customer Engagement

14. Chapter 10: Customer-Facing Bots

15. Chapter 11: Enabling Bots to Users

16. Part 5: Working with Advanced Dashboards and Reports with Dynamics 365 Customer Engagement

17. Chapter 12: Reporting Dashboards with Dynamics 365 Customer Engagement Data

18. Chapter 13: Embedded Dashboards and Reports in Dynamics 365 Customer Engagement

19. Index

Why subscribe?

20. Other Books You May Enjoy

Improving the UX/UI

Dynamics 365 Customer Engagement applications correspond to model-driven apps, which means that the overall design corresponds to the same framework as any other model-driven app, with the exception of workspace or omnichannel engagement hub applications that present a multi-session experience, overriding the sitemap on the left-hand side of the screen.

It is true that for many UX or UI enhancements, we will need to make use of custom code or development, whether for Power Apps component framework (PCF), web resources, or JavaScript components. However, the platform also allows us to substantially improve the UX and UI of applications in several ways.

If we list the most relevant ones, in order from the least to the most complex, we find the following.

Forms

Modifying native forms or creating new forms that adapt to the needs of each type of user is one of the least complex things we can do to improve usability and UX. A form that adapts to the user...

The rest of the chapter is locked

You're reading from Extending Dynamics 365 Customer Engagement Apps with Low Code Create tailor-made Dynamics 365 CE apps using the powerful low-code capabilities of Power Platform

Table of Contents (21) Chapters

Improving the UX/UI

Forms

Authors (2)

Personalised recommendations for you

You're reading from Extending Dynamics 365 Customer Engagement Apps with Low Code Create tailor-made Dynamics 365 CE apps using the powerful low-code capabilities of Power Platform

Table of Contents (21) Chapters

Improving the UX/UI

Forms

Unlock this book and the full library FREE for 7 days

Authors (2)

Personalised recommendations for you