Technical requirements
To work with Dynamics 365 Customer Engagement, it is necessary to have an environment with one of the supported licenses. However, the topics covered in this chapter do not require any Dynamics 365 application.
The following is required for this chapter:
- Any Dynamics 365 Customer Engagement license (any of the available ones) with administrator permissions in the environment
- A supported browser
In the following section, we’ll gain an understanding of the different scenarios you can extend Dynamics 365 Customer Engagement to incorporate administration and governance tools.
