Comparing Salesforce CPQ and Industries CPQ

Salesforce CPQ is a general CPQ and billing application (billing needs to be purchased separately) that can be used for any industry with some customizations. Industries CPQ is a module in Salesforce Industry Cloud and is specific to an industry. The standard sales process and B2B or B2C customer journey are the same as what we saw in the previous chapters. Industries CPQ leverages most of the standard Salesforce objects, such as accounts and opportunities.

We have seen that Salesforce CPQ fields are in the format SBQQ__fieldname __c. If we used Industries CPQ for Communications Cloud, a custom field would be vlocity_cmt__fieldname_c, and if we used it for Insurance Cloud, it would be vlocity_inc__fieldname__c.

Industries CPQ follows a similar order of operations to the standard sales process we learned about in Chapter 1, Getting Started with Salesforce CPQ Implementation. When a customer is interested in our products, a lead will...