Technology requirements

Technology has improved the support of ITSM best practices consistently over the last 20 to 30 years. It has especially matured the support of many operational processes including release and deployment management. The following list shows many of the key requirements for the release and deployment management process. You may have additional requirements, but the following list is a sample of what should be expected of any service management tool. The most important thing to remember about selecting any technology is it will not make a poor process better. It is also important to realize how the tool will be used to select the one that will be most effective for your needs.

Release and deployment management requirements include the following:

• Offering release package templates that can be configured to specific requirements
• Basic release record data fields
• The means to document back-out and installation plans in the release record
• The...