Office 365 Features and Integration
With the growing popularity of cloud services and Dynamics CRM Online, Office 365 has become a component that is necessary for a lot of functionality. Starting with the enhanced analytics functionality provided through Power BI, along with the real-time, anywhere collaboration features available with Office Online, the teams using the Dynamics CRM platform become more effective and efficient every day.
The familiarity of the Office suite of tools is what drives this adoption. A large majority of enterprise customers are already familiar with these tools, which makes for an easier adoption of the platform. Access to the sales, service, and marketing tools is now available through these products, anywhere, from a large variety of devices.
Some of these service integrations have been covered in previous chapters. In Chapter 3, Dynamics CRM Customization we have looked at the section Working with documents. This section covered the integration with SharePoint...
