Technical requirements

In this chapter, you will need to have access to the Microsoft Teams admin center, which you can find at https://admin.teams.microsoft.com. You will need to be either a Global Administrator or a Teams Service Administrator to have full access to the features and capabilities within the Microsoft Teams admin center.

To create resource accounts, you'll need a Phone Standard license. Call queues and auto attendants will also need to be assigned Phone Standard Virtual User licenses (these are free).