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Fundamentals of CRM with Dynamics 365 and Power Platform

You're reading from   Fundamentals of CRM with Dynamics 365 and Power Platform Enhance your customer relationship management by extending Dynamics 365 using a no-code approach

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Product type Paperback
Published in Oct 2020
Publisher Packt
ISBN-13 9781789950243
Length 644 pages
Edition 1st Edition
Concepts
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Author (1):
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Nicolae Tarla Nicolae Tarla
Author Profile Icon Nicolae Tarla
Nicolae Tarla
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Table of Contents (20) Chapters Close

Preface 1. Section 1 - Platform Structure and Extensibility Capabilities
2. Getting Started with Dynamics 365 FREE CHAPTER 3. Dynamics 365 Platform Structure 4. Section 2 - Default Modules Available with the Platform
5. Dynamics 365 Sales Application 6. Dynamics 365 Customer Service 7. Dynamics 365 Field Service 8. Dynamics 365 Project Service Automation 9. Dynamics 365 Marketing 10. Section 3 - Customization, Configuration, and Extensibility
11. Dynamics 365 Customer Engagement and Power Platform 12. Customizing Dynamics 365 13. Building Better Business Functionality 14. Section 4 - Integrations
15. Out-of-the-Box Integration Capabilities 16. Custom Integration Capabilities 17. Section 5 - Administration
18. Core Administration Concepts 19. Other Books You May Enjoy

Leveraging Azure Logic Apps for enterprises

As we saw previously, Power Automate is a good option for integrating certain scenarios. But for true enterprise scenarios, a more robust toolset is needed. This is where Azure Logic Apps comes into play.

Sharing similar inner workings to Power Automate, Azure Logic Apps allows for both no-code and code-based integrations. The tool allows true developers to create robust solutions, with full source control support. There are certainly simpler scenarios that can be ported directly between the two platforms, but you will soon reach the threshold where you will be forced to choose one path over the other. We'll discuss such scenarios in the subsequent sections.

Logic Apps and Power Automate – similar but different

Let's begin by looking at some of their similarities. To an extent, the user interface and the ability to build integrations is quite similar. The following screenshot shows how the Logic Apps Designer interface is quite...

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