Summary
In this chapter, you were exposed to the key elements of the service asset management process, including its purpose and objectives, policies, process terms and definitions, inputs and outputs, activities, roles and responsibilities, key process indicators, process integrations, and technology requirements. You were provided with significant details about the process, which should enable you to start implementing the process or make improvements to your existing process.
In the next chapter, you will continue to learn about service management processes in terms of configuration management. Configuration management focuses on identifying the configuration items a service provider uses to support and deliver services. This process documents what configuration items are used, what services are dependent on the configuration items, the relationships between configuration items, and life cycle information. Configuration management documents the key information about the resources...
