Key process indicators

The release and deployment management process has a number of key process indicators. These key process indicators should cover the progress of implementing the process across the service provider organization, compliance with the process policies, the effectiveness of producing the process deliverables, and the efficiency of the execution. A balanced set of metrics will ensure that the process is being measured appropriately and the key areas are covered. Some examples of key process indicators include the following:

• The total number of release packages recorded for a specified period as a control
• The number and percentage of releases deployed on time and within budget
• The number of incidents reported against a release
• Customer/user satisfaction with release package results
• The number of known errors identified during the testing of a release package
• The number of release packages by type
• The number and percentage of errors detected...