Process inputs and outputs
Problems can be created at any time and detected in a variety of ways, such as major incidents, recurring incidents, unexpected behavior from a service, and so on. The following list identifies many of the inputs and outputs for problem management but is not inclusive:
- Incident management data and information
- Triggers from stakeholders
- Supplier information about a potential problem that needs service provider resources
- A stakeholder request to initiate a problem record
- Trend analysis data
- Configuration information
- Information from other processes
- Known error/problem information
The following are examples of incident outputs:
- Change requests
- Permanent solutions implemented
- Known errors
- Workarounds
- Problem symptoms
- Root cause analysis
- Knowledge articles
- Management information
This section looked at the inputs and outputs for problem management. The next section will describe...
