Key BRM concepts, terms, and definitions

Along with the many concepts, terms, and definitions already shared throughout this book, there are other key terms related to BRM, including the following definitions:

• Agreement: An agreement is defined as a documented set of expectations between the customer and the SP. It should document the agreed-upon performance and responsibilities of the parties involved in the use of the product or service. Part of the role of the BRM is to be part of the negotiation of expectations associated with products and services. Although a BRM is not accountable for the devewlopment and publishing of a service-level agreement (SLA) (as discussed in Chapter 15), the BRM is consulted and informed along the journey of its development and production, from negotiation through to sign-off. Policy may dictate the BRM provides the sign-off on behalf of the IT SP.
• Business partner: The business partner is representative of the primary audience for the BRM...