The importance of accountability and authority

Earlier in the book, there was a discussion about Responsible, Accountable, Consulted, and Informed (RACI). When talking about Accountable, it is valuable to understand what this means. Accountable is about establishing the individual who will ensure that the expected results are produced and that those results meet the needs of an organization. It is important to establish who in the organization is accountable for the delivery of the services. Would your CIO be the person ultimately accountable for the efficient and effective delivery of IT services? The answer to that question would typically be a resounding yes. When developing a RACI matrix, one of the key validation points is to ensure that one and only one role or individual is accountable for the defined activity. If more than one role or individual is accountable, then no one is accountable. In the previous CIO example, yes, the CIO is ultimately accountable for the delivery of...