Summary
Just in absorbing this chapter, it is apparent that there are many moving parts in the service management ecosystem. Yet, the appropriate level of understanding, coupled with a pragmatic approach, will likely result in success with formal service management. Whether it’s a framework, a standard, a method, a movement, or a BoK, all of these approaches and disciplines represent part of managing a service and therefore are key contributors associated with service management.
As presented earlier, understanding the history of service management (how we got here) can be a significant factor in learning the best approach toward applying it in an organization. In the most successful applications of service management, there is a strong commitment to understanding the business of the company, and what aspects of formal service management guidance apply to the current and proposed future state. No two organizations are the same, even in the same line of business. Culture,...
