Platform governance model

Any operating model requires governance to track if it is functioning as desired and take corrective measures if needed. The platform operating model is no different. The governance structure should reflect the platform team structure. For example, each team should have a leader who can guide and mentor the team. Apart from the individual team leaders, there must be a lean governance team consisting of a technical head or architect, head of products, and head of BizOps. As the business and the size of the platform grows, we can add the head of the customer experience, head of the infrastructure, and head of the functional capabilities to the governance team. But be careful in creating redundant roles and unnecessary hierarchy.

Apart from the governance team, there are executives and leaders who define the business objectives and strategies. Executives are responsible for setting organizational goals, and they work closely with the governance team to track...