Live chat for sales and support
Customers always expect the best support, and the best means fast; really, really fast! Nowadays, when customers are in the mood to purchase and have a query about a product, they're not going to wait for an email response or sit in a phone queue. They want their answer instantly. That's why live chat is an excellent addition to any online store.
As you'd expect, there are many solutions available. There is one that I consider to be the best: it's free, it has many features (some of which must be paid for), and it integrates perfectly with Drupal; it is tawk.to. You can sign up for free here: https://dashboard.tawk.to/signup.
Adding tawk.to live chat to Drupal
The process to add an external live chat to Drupal is very similar to the one described here, no matter which solution you choose. Let's see how it's done:
- If you haven't yet done so, create a free account at https://dashboard.tawk.to/signup...
